After they file and accept your damage claim, you get a check within five days. Search for jobs related to How to win a usps insurance claim or hire on the world's largest freelancing marketplace with 18m+ jobs. Finally, when filling out the claim, be sure to specify where the check should be sent. File a Claim. eBay just issues refunds to buyers. Provide proof of the value of the item. Contacted 30 days later to tell me my claim was denied because they didn’t do anything. You won’t get anything. The guitar looked nice on the first inspection—it was a little dirty, and the strings were rusty, but those were minor issues, even on a thousand dollar guitar. However, the agent told me she was going to transfer my line to other agent who handles international claims. USPS insurance . Best of luck with your claim. After I entered my insurance claim, the USPS sent me a letter instructing me to take the letter with my claim number and the original shipping materials to a US Post Office so they could inspect the shipping materials. In this particular case, it's actually the buyer who filed the lawsuit after he purchased tractor parts from an online site a year ago. People try to scam the PO all the time, literally everyday. A picture Of tracking and all that. if you send priority usps you get $50-$100 insurance (included). Some companies will destroy what is obviously beyond repair and auction off everything else. The seller verified both issues. And I was terribly disappointed. If the weather were very hot, cold, or humid, I would have left the guitar in the box overnight before opening it, so the temperature and humidity would have a chance to acclimate). A professional repair estimate is only half the battle, as the USPS will only compensate you up to the value of the item. I will keep fighting this because I have done what I can and been given nothing but lazy and uninformed help from USPS. The cracks most likely happened when the guitar was dropped or slammed into something. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form. That’s ridiculous. Whoa! Hoping that anyone with lost packages sees this and sees it IS possible to win an insurance claim. Dale, I don’t have a good answer for you. Go to the USPS claims login page. I sent Gold coins to a dealer, and insured it for 5000 dollars, even though I paid 5800, how long should I wait before I file a claim. Privacy Policy. The one who buys the USPS insurance ALWAYS has to file it. New comments cannot be posted and votes cannot be cast. It’s possible the Post Office has a central office that handles everything. Holding my breath! USPS denies all. Other valid ways to prove value include an “invoice or bill of sale, a cost statement for replacing Express Mail service documents, a copy of the canceled check, a copy of the money order receipt, a copy of the credit card billing statement, or a final or complete transaction sheet indicating the amount deducted from an Internet account.” Once I am paid the item (a microscope) belongs to them. I got a package shipped to my home that they damaged and the contents on the inside were bent (it was a pc in a metal case, and it looked like the case had been smashed with a forklift because it was literally bent in half inside the box). I just got denied a second time right now, and I’m trying to make sense of it. I recently opened a claim for a missing/damage package of over $1500 value with claiming value of $1000 but the result came back with $50 paid out I mean USPS is really good at making me mad, no joke =,= If you have anything to share about your experience, please do. Good luck with your claim! How to File an Insurance Claim with UPS; How to File an Insurance Claim with UPS . This field is for validation purposes and should be left unchanged. Just make sure you have as much of the original packing material as possible, so the Post Office can inspect it before filing the report and your claim. You can have it sent to the sender, the receiver, or to a different address. It turns out the small cracks on the binding were primarily cosmetic in nature, though the luthier recommended filling and sealing the cracks to prevent further separation or damage. Insurance & Extra Services Add Proof of Mailing, Delivery Confirmation, & More. It wasn’t a fun issue, but it was straightforward. How long has it been "lost?" Hey, Can you share your experience with such high-value claim? In my situation, I stated the guitar was purchased through eBay and gave the listing number, along with a copy of the receipt. In my case, I simply copied the eBay purchase receipt and uploaded that when I filed my claim. USPS may want to verify that the item was packed safely enough. I’m not a fan of buying something as personal as an acoustic guitar without having played it first. how to win a usps insurance claim. Glad you had a good experience with this. i sell 100’s of items a year on E-Bay and Postal service never gives a refund. You may or may not have this, depending if you were the sender or recipient. I am still in a nightmare of a process that has been going on since early July. This is a different one from the one that was denied earlier. I’ll walk you through the process of how I made the claim. Sign in with your USPS.com account information or register for a new account. The item I shipped was a rod that wss 6 foot 10 inches. I've googled it and I can't figure out how to file a claim as a seller. First of all, buyers on eBay NEVER file insurance claims for things they buy. The Post Office worker I spoke with recommended filing online, which worked well for me. There was some obvious damage to the box the guitar was shipped in. I appreciate it. What if there were other items inside that were not ruined? Then a few days later I received a request to take the shipping container to the closest Post Office with the letter they sent. Start a free trial now to save yourself time and money! You can open a free account here. Please email me (rather than commenting here, as I won’t find this again) to tell me how you actually filed yours. Now you can submit the USPS claim form. Please visit the referenced site for current information. Was not told to file an appeal yet. Anita, How long should I wait to file a claim for a missing package? (adsbygoogle = window.adsbygoogle || []).push({}); FREE Weekly Updates! It looked like it had been dropped on one corner. They gave it back to me and said someone would contact me. The most secure digital platform to get legally binding, electronically signed documents in just a few seconds. Only had 3 damaged item in a year and never got a refund. Original Mailing Receipt and/or Proof of Insurance. So he could give me a statement in case I need it, but for any normal customer no clerk is going to give them a statement, even if they saw what was in it. In my case, the guitar was shipped in a heavy duty cardboard box designed specifically for shipping guitars (it was actually the same box used by the manufacturer of my guitar, so it was quite sturdy). Strings can be changed, and guitars can be cleaned and polished. The first submission I included a picture of the paypal receipt (which includes date, price, address, tracking number, etc) as well as my online conversation with my buyer which would prove that was the item i was selling, and the price. Here are the items you will need to file your claim, with more details below: Keep all your packaging, including the outer box, packing material, etc. Was told they were e-mailing the local PO to get the form sent. Thankfully, there was no major structural damage to my guitar. Appealing a Denied Claim Decision First Appeal. I recently bought a relatively expensive acoustic-electric guitar on eBay. He also writes about military money topics and military and veterans benefits at The Military Wallet. Months later, and I have nothing to show for it. ._2YJDRz5rCYQfu8YdgB_neb{overflow:hidden;position:relative}._2YJDRz5rCYQfu8YdgB_neb:before{background-image:url(https://www.redditstatic.com/desktop2x/img/reddit_pattern.png);content:"";filter:var(--newCommunityTheme-invertFilter);height:100%;position:absolute;width:100%}._37WD6iicVS6vGN0RomNTwh{padding:0 12px 12px;position:relative} Took back to local PO where they finally did the correct process. I even have a picture of the item with my name and date tagged. Thank you very much, Pat, I buy USPS insurance for items sold on E-Bay. Posted by Ryan Guina Last updated on April 10, 2019   |   Money Management  Advertiser Disclosure: Opinions, reviews, analyses & recommendations are the author’s alone. As mentioned before accidents happen, and all you can do about it is to prepare your parcel for possible damage. As a seller, *I* file the claims and replace the damaged items to my consumer. Obviously USPS is trying to weasel their way out of paying, is there any sort or evidence I can add to prove the items worth? Put in a missing mail search. I CLEARLY requested less than half. Occasionally during our FREE TIME, we try to help customers with any questions they may have. I then was told by another agent he handles domestic claim issues only and I should have called 1800-222-1811. Editorial Disclosure: This content is not provided or commissioned by the bank advertiser. $47 item that I fully refunded the buyer for. Enter the shipment tracking or label number. USPS wanted before pics (used the ad) and an after pic (buyer provided) and proof of value (proof of sale from ebay). He served over 6 years on active duty in the USAF and is a current member of the IL Air National Guard. If the package is returned to the sender, the USPS can claim that the damage or loss occured in transit back to the sender, and deny the claim. I opened a case with the USPS and still nothing. I had to box the item and have FedEx pick it up to have it inspected before I could get my money refunded. ._3gbb_EMFXxTYrxDZ2kusIp{margin-bottom:24px;text-transform:uppercase;width:100%}._3gbb_EMFXxTYrxDZ2kusIp:last-child{margin-bottom:10px} But in my situation, it worked out without having a copy. Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces. When I go to USPS's website on how to file a claim they want proof of insurance. If you still have queries, you can contact the Customer Care Center at 800-344-7779 for assistance with the online procedure. You have a conversation, with a couple of pictures between you and someone. I included pictures of damage, proof of cost, a picture of the E Bay purchase receipt, delivery date. It had been stamped “recieved damaged” Usps won’t accept damaged packages or even incorrectly packaged items. I took the guitar to an authorized repair shop and requested a written estimate, which I took to the Post Office, along with the box the guitar was shipped in (obvious damage to the box), the packing material, and the guitar and hard case the guitar was shipped in. Do I need to take a video of me putting it in the package all the way to the post office?? I ordered a Fuel Pump Driver Module on E Bay. Ian, no, they didn’t. If you file a claim, be sure to keep ALL of the original packing material and original box it came in. If you use private insurance instead, you make a claim with your insurance carrier, not the post office. I’ve sent several copies of the value of the radios if you go out and buy one and also from the company that was going to certifie it”s update and copies of the repair estimate of the damage repair. All domestic Priority Mail services include $50 of insurance at the Post Office, and $100 of insurance when you buy postage with online shipping software. It seems disingenuous to offer insurance and not pay out with the amount of evidence I have, especially for a federal government agency. 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